Face-Less or Face-Full of IT Support?

I watch IT executives, IT managers and CTOs shake their heads in the same thought of having an IT person in the office occupying space and the number of budget accounts.
All this concerns SMEs, my favorite type of business with which to work, maybe a global presence, no more than 400 employees.
It's Monday morning, the docking station on your desktop does not go through, you've checked the power cords and everything you can imagine. So you're going to be the last resort, remove the phone and dial the computer, an internal number that's quickly redirected from the company to an external provider, does not know who you are, ask what business is working, name, phone, how important are you in the business, how long can you expect without complaint? All these questions are thrown at you, can not stop it and must send an engineer and oh, it's a hardware failure that is a 12 hour SLA, someone will be in touch, come with you today to replace the desolate quay for it "How was your experience with IT this morning?" Another victim of computer problems outsourced on a busy Monday morning again bothered and ruined the opinion of other IT staff.
Let's take the VIP approach and enjoyable for the same location of the spring resort on Monday morning. This phone number you are calling is passing by an employee of your company, Charlie, he enters the office at the same time as you, you smile at each other's train occasionally, you know Charlie, I recognize in the pub After working on a Thursday, it's up to business events, this gives you hope and comfort, make sure you trust your IT department. Charlie arrives in 10 minutes, brings even his cup of tea and already has a replacement dock in his hand. Charlie holds the same checks as you, but you have a quick discussion about what happened over the weekend, you are comfortable, Monday is back on track. Charlie replaced the dock and relaunched his laptop with a smile, his laptop turned on, was on the login screen and login screen, Charlie's job was finished and he returned to his office. "How was your experience with IT this morning?"
IT support is one of the major, important and important services of a company. However, computers are attributable to dissatisfaction at the workplace ... We give your employees the best start in their work and performing their tasks with friendly computer support and on-site. too much?
I have been involved in computer support for the last 10 years and VIP support and what I have called highly personalized support for SMEs over the past 5 years. For me, the key to a successful IT department is sometimes just having a cup of tea with the end users of your system and understanding their pains and pitfalls, knowing how they use the computer system and how, as that department of food in the company can facilitate their processes. With outsourced IT support, this is rarely possible, it is so important and important in these highly technological times to bring a friendly face back to the computer support, after all, a replacement of the computer with a cup of tea and a quick conversation at weekend course is probably what end users are looking for!

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2 Myths That Can Destroy Start-Up Managed IT Support Services Providers

The market for managed IT services is growing at a rapid pace, and it seems that this growth does not come to an end. As this growth story is longer, more and more new market players will earn a place in tomorrow's market, provided they are not victims of two myths.
However, given that competition is strong, there are countless managed IT support service providers not because they believe in myths and incorrect assumptions; These myths also lead to disastrous consequences and critical errors. We, through this message, you give the managed service provider (MSP), the low down on some of the most common myths. Here they are.
If we did, they will come
Each starter MSP generally have technical guys who do not have much experience in the real world; which may be experienced, however. Most often, these MSPs are open for those who just finished his computer engineering or information technology.

They may have been aces college, but it's a completely different ball game outside the four walls of the university. And even if they have the talent, they try not to think about before investing in technology.

Sometimes even the most advanced pieces of technology can not be supported by customers. However, before investing in this type of new pieces of technology, these entrepreneurs have an underlying assumption: If we build it, they (customers) come looking for him.

This is one of the biggest myths that must be unmasked at the moment. Rather, all these new players have to invest in something that is already present; invest in future technology never makes sense because it is something that will not be adopted by their customers anytime soon.
We do not need processes and people, because we now have the tools
It is the myth number two and something that was why several new MSPs looking down the barrel of a gun. As a managed IT service providers have a technological background, which is relatively easy to assume that they can do everything with the help of advanced tools and need not labor or process. However, this is not the case.

The owner of the experience is only very inadequate to handle a large number of customers; So to that end, it is helpful to have more and more people. In addition, there is an undeniable need for processes that are essential to maintain workflow and channel.
Here are two great myths that each MSP must avoid believe that will always remain relevant and profitable, no matter what happens.



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